Caring for loved ones

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Caregiving concierge

Wellthy can provide personalized support, at no cost to you, for your children and anyone else you love and care for day-to-day. Your loved one does not need to be a dependent on your Merck insurance or live with you.

Whether a new diagnosis, an ongoing condition, an accident, depression or addiction, Wellthy can help you navigate the complex world of coverage and benefits and advocate for you and your family to ensure the best decisions are being made for your loved one’s care.

Wellthy tackles the administrative and logistical aspects of caregiving by providing best-in-class expertise and support to manage and navigate housing, medical, financial, legal, in-home and social/emotional needs in any capacity, big or small. You are paired with a Care Coordinator who will learn about your family, guide you through a care plan, advocate for your loved one and tackle many of your tricky tasks. Coordinating care with other members of your family? Wellthy offers a free dashboard where everyone can log in to get the latest on what’s going on.

Your Care Coordinator (who acts as your personal caregiving project manager) can save you time, money and stress with many tasks, including:

Chronic condition and tough diagnosis support

  • Find providers, schedule appointments, contest insurance bills
  • Navigate treatment options, clinical trials and research centers
  • Handle the transfer of medical records and track down referrals
  • Source support groups and therapists

Behavioral health and substance use support

  • Find the right provider or in-patient/out-patient program
  • Explore alternative therapy options

Special needs support

  • Source and manage aides and therapists
  • Navigate state and employer benefits, and track down approvals
  • Assist with school decisions and transitions of care

Merck covers the cost of using Wellthy. Additional costs, such as transportation and in-home aides not covered by insurance, will be your responsibility.

To connect with a Care Coordinator, go to join.wellthy.com/merck and use your Merck email to sign up. You can also call Wellthy at 877-588-3917 between 9 a.m. and 9 p.m. ET.

Please note: Wellthy may refer you to a Horizon Health Guide or a Lyra Care Navigator in situations where they are in a better position to support your needs. Wellthy does not support regular childcare needs. For assistance with regular care, visit merck.care.com or call 877-399-8240.

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