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Backup care

Our Backup Care Program provides temporary or short-term care so you can work when your regular care is unavailable.

In-network care: When your regular care arrangements fall through, Care can schedule temporary care for your children through a participating in-home agency or childcare center, including the on-site ECYC Childcare Center at Rahway. Need to cancel? Be sure to call Care within 24 hours of your reservation, otherwise the visit will be deducted from your benefit allowance. There is a $40 copay/day/child for in-center care. Generally, the in-home copay is $4/hour.

Out-of-network care (Personal Network care): You may select temporary care through service providers outside the network (referred to as your Personal Network by Care Specialists) — which include Bright Horizons on-site centers at Upper Gwynedd and West Point) — or care through a friend or family member (not your spouse, domestic partner, dependent child or another Merck employee). For out-of-network care, you can get reimbursed for the cost of care, up to $100 per day. This is a taxable benefit.

Note: Care in excess of 10 hours on a particular day will be considered another backup care day.

Backup care is intended for those who truly need it (to care for children too young to be self-sufficient or adult dependents who require constant supervision). It is not for evening or weekend care (unless this is your scheduled work shift), or for any time you are not scheduled to work.

Backup care is offered through Care at merck.care.com.

Visit the regular care section for more information.

Download the Care.com app to:

  • View account history
  • Submit for reimbursement
  • Add dependents
  • Access personalized, live support

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