For medical plan members enrolled with Horizon BCBS, Horizon Health Guide is your one place to call, chat or email when you need help navigating the world of health care.
Horizon Health Guides know your Merck benefits inside and out — medical plan and beyond. Make them the first person you call for all of your health-related issues. Tell them what you need and they’ll figure it out and get it done for you. They do ALL the work.
Get a cost estimate — They can provide other options and price ranges so you can make an informed choice.
Find a provider — They may even refer you to clinical resources.
Schedule an appointment — They’ll call you once the appointment is scheduled based on your preferred timing. No more waiting on hold or waiting for a call back.
Coordinate care and manage complex medical conditions — They are prepared to advocate for you, guide you and walk with you through any procedure or condition, big or small.
Coordinate medical file requests — They’ll submit requests for your files. They’ll make lists of providers and resources. If you can think of it, there’s a good chance they can help you with it.
Resolve a billing issue — They’ll work with your doctor’s billing department. And you don’t have to wonder where the issue stands because they give you an update every few days until it’s resolved to your satisfaction.
Learn more about Merck programs — They can review how you’ve used your medical benefits in the past and recommend Merck programs or services that you may not even know about.
Call a Horizon Health Guide at 877-663-7258, Monday through Friday, 8 a.m. to 11 p.m. ET. And if you love your Horizon Health Guide, you can work with the same person each time. They’ll get to know you, you’ll get to know them. Together, you can tackle any health care problem, issue or need you and your family have — large or small.
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